The Process
A Thoughtful Approach to Resolution
Every situation is different. This four-step framework offers structure while leaving room for each conversation to unfold at its own pace.
01
Initial Consultation
A conversation about the general nature of the conflict and whether mediation or restorative facilitation may be suitable.
02
Understanding Perspectives
Clarifying concerns, issues, and priorities so each participant feels heard and the conversation has a clear focus.
03
Facilitated Dialogue
Encouraging respectful communication and the exploration of possible solutions, at a pace that works for everyone.
04
Moving Forward
Identifying potential agreements, next steps, and improved communication where possible. Not every process ends in agreement — and that's okay.
Mediation is voluntary. Any participant may pause or end the process, and not every process results in an agreement.